Promo Codes: How to Get and Apply One

How to get a promotional code

Promotional codes are offered through special promotions, email sign-ups, or marketing campaigns. One of the most common ways is by subscribing to our email list — a welcome promotion may be sent to your inbox.

If you signed up but did not receive your code:

• Check your spam or junk folder
• Allow a few minutes for the email to arrive
• Make sure the email address was entered correctly when signing up

If you still cannot locate your code, use GET10 at checkout for 10% off.

Important notes:

• Designer program accounts: promotional codes do not apply.
• Samples and other promotions: promotional codes cannot be used.
• Promotional codes cannot be combined with other discounts, including price matches.
• Codes may have exclusions or expiration dates.

How to apply a promotional code

1. Shop our site and add the items you'd like to purchase to your cart.
2. When you're ready, proceed to the checkout page.
3. Locate the field labeled "Enter Promotional Code" or "Discount Code."
4. Enter your code and click Apply.

If the code is valid, the discount will appear in your order summary before you complete your purchase.

Important: Codes must be applied before the order is placed and cannot normally be added afterward. If you forgot to apply your code, contact our Customer Care team with your order number and the code you intended to use. Our team will review the promotion, apply the discount if applicable, and send you an updated confirmation email.

If the price you were charged doesn't match what was shown

We understand how frustrating it is when the price at checkout or in a confirmation email doesn't match what you expected to pay. This can happen in a few situations:

• Promo code didn't apply correctly: If you entered a promo code but the discount wasn't reflected in your final charge, contact our Customer Care team with your order number, the promo code you used, and the discount amount or percentage it offered. Once we verify the code is valid, we will adjust your order total and send you an updated order confirmation.
• Price changed between browsing and checkout: If the price shown on a product page or in a cart abandonment email was different from what you were charged at checkout, please reach out with your order number and a screenshot or description of the price you saw. Our team will review and honor the advertised price where applicable.
• Order confirmation doesn't match your charge: If the total on your order confirmation email is different from the amount charged to your payment method, contact us right away with your order number. We will investigate and correct any billing discrepancy.

To reach our Customer Care team, call us toll-free at 888.464.1447, use live chat on our website, or email [e-mail]. Please have your order number ready so we can resolve your issue as quickly as possible.