Technical support

Introduction

If you are having trouble using the Rugs Direct website, this article can help you with some common technical issues. We recommend starting with a few simple troubleshooting steps before contacting support.

Common technical issues

Customers may occasionally experience issues such as being unable to add items to the cart, unable to process or complete a trade application, or unable to view order status.

Basic troubleshooting steps

Before reaching out for help, try these steps first:

1. Clear your browser cache and cookies. This can resolve issues caused by stored website data.
2. Try a different browser. If the issue is browser-related, switching browsers may help.

Trade application approval timing

If you are having trouble with a trade application, please note that approval can take up to 24 business hours. If you have recently submitted your application, please wait for the full approval window before assuming there is a technical issue.

Contact support

If the issue continues after you have cleared your cache and cookies and tried a different browser, please contact our support team for help.

When you reach out, please include your browser type and a detailed description of the issue. This information helps us investigate the problem and escalate it to our IT team if needed.

Additional information

If possible, include any helpful details such as the page where the issue occurred, what you were trying to do, and any error messages you saw. The more information you provide, the faster we can assist you.