Order Confirmation Email Not Received

If you placed an order but haven't received a confirmation email, don't worry — there are a few simple steps you can take to locate it or confirm your order went through.

Check your spam or junk folder

Confirmation emails can sometimes be filtered by your email provider. Check your spam, junk, or promotions folder for an email from Rugs Direct.

Confirm the email address used at checkout

Make sure the email address you're checking matches the one you entered at checkout. If you checked out using PayPal, Apple Pay, or another third-party payment method, the confirmation may have been sent to the email address associated with that account instead.

Allow a few minutes for delivery

Confirmation emails are typically sent immediately after an order is placed, but delivery can occasionally be delayed by a few minutes. If you just placed your order, wait a short time and check again.

Verify your order was placed

If you have an account with us, log in and check your order history to confirm the order was successfully submitted. If the order appears there, it was placed — the confirmation email may simply be delayed or filtered.

Request a resend or contact us

If you still can't locate your confirmation email, our Customer Care team can verify your order and resend the confirmation. Please have the following ready when you reach out:

• The email address used at checkout
• The approximate date and time of your order
• The item(s) you ordered

You can reach our Customer Care team by phone at 888-464-1447 or by email at [e-mail] during business hours.