Why Is My Order Delayed?

If your order has been delayed, it is likely due to the item being on backorder while temporarily out of stock with the manufacturer or vendor.

Common reasons for delays:

• The item has not yet arrived in the U.S. from overseas.
• Shipping containers are delayed in transit.
• Tariffs or other import-related issues affecting the delivery schedule.
• Inventory updates from our vendors.

Your options:

• Continue waiting — we can reach out to the vendor to get an updated estimated ship date.
• Cancel for a full refund — if the item has not yet shipped, you may cancel your order for a full refund.

To get an updated ship date or to cancel, contact our Customer Care team and provide your order number and email address.

Please note: Estimated ship dates are based on information from our vendors. While we do our best to provide accurate updates, dates may shift due to factors beyond our control.