How do I start a return?

If you would like to return an item, you can begin the return process using our EZ Return system.

To start a return:

1. Locate your order number and the email address used to place the order.
2. Visit our EZ Return page using this link. Rugs Direct | ROW
3. Enter your order information and follow the instructions to submit your return request.

Once your return request is submitted, you will receive instructions on how to return your item.

Important

• Items must meet our return policy requirements to be eligible for return.

• Some oversized items may require special return instructions.

Having trouble starting your return?

If you are unable to process your return through the EZ Return system, please contact customer service and provide:

Our team will be happy to assist you. We're happy to help you start your return.

Please provide:

• Your order number
• The reason for your return